Broome County DMV Offices Moving to New Online Appointment System

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From the Broome County Office of the County Clerk:

To streamline operations and improve customer service, County Clerk Joseph Mihalko has
announced that, effective Monday, September 14th, residents can begin booking
appointments at the Binghamton and Endicott DMVs using a new web-based reservation
system.

“I’m so proud of the hard work our DMV staff has been doing over the past few months,”
said County Clerk Mihalko. “Even after the State forced us to close our doors, the Broome
County DMV continued generating a significant amount of local revenue by processing
transactions through the mail and via our secure DMV dropboxes. In addition to the mail
we received directly from customers, at Albany’s request, the Binghamton DMV also agreed
to process dealer work from other regions since State-operated DMVs weren’t processing
any mail during the mandatory closures. On some days, our DMV offices were processing
close to 400 transaction per day while closed to the public!” said County Clerk Mihalko.
“When we were finally given the go-ahead to reopen, countless residents were sitting on
expired licenses and registrations and people were waiting in line for hours to get into the
DMV. Shortly thereafter, the State threw us another curveball and said we could only
continue operating by appointment only. That’s been incredibly challenging given the sheer
volume of calls we receive each day,” explained Mihalko.

“Today I’m excited to announce that, starting on Monday, September 14th, residents will
have the option to book their appointments online as well,” continued Mihalko. “Customers
will simply tell us what type of transaction they need to process, choose from a list of
available dates and times and they’ll instantly receive an appointment confirmation email.
Not only will this streamline our reservation process dramatically, the new web-based
reservation system should enable our staff to spend less time on the phone and more time
at the counter assisting our valued customers.”

Please go to https://broomecountyclerk.setmore.com to book your appointment at the
Binghamton or Endicott DMV offices.

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