Dirty water, broken furniture, cats!
Those are some of the living conditions that greeted people at their hotel when they arrived in Sochi.
"People call up saying they want a 5-star hotel and we say, 'They don't exist!'"
Melinda Pitsaros works for a local travel agency and as she tries to accommodate her guests, she wants them to have realistic expectations.
"You’re not staying in a Marriott or Hilton. You will be in a bed & breakfast type home or hotel in a small village in Russia."
The Vinogradsky's are familiar with the area but even they were surprised by the hotel horror stories they heard,
"It was cold; people were wearing hats, gloves, jackets, everything."
They said their hotel wasn't perfect, but at least it had running water and electricity.
"Everything works really, it's kind of simple but that's fine."
As those pictures picked up hits on social media sites, people started asking what the NewsChannel 34 room is like. It is perfectly normal. Nothing really out of the ordinary. The water is clear, but we were advised not to drink it.