Hotel Front Desk Associate

Tioga Downs Casino

Hotel Front Desk Associate

Tioga Downs Casino

Nichols, NY

Job Description:

·         Responsible for attending to the needs of the guests, especially during check in and check out of the hotel.

·         Providing accurate information to guest about the hotel policies, services and amenities, ensuring guest service and satisfaction.

Essential Job Functions:

·         Providing information to guests about hotel policies, services and amenities.

·         Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

·         Selling rooms to “walk-in” customers.

·         Entering/changing reservation information on the computer system.

·         Posting charges to guest accounts.

·         Processing payments from guests.

·         Making necessary corrections to guest accounts.

·         Informing housekeeping department about room status/availability.

·         Listening for and responding to guest complaints.

·         Operating hotel switchboard or PBX.

·         Cleaning the front desk area.

·         Maintaining daily logs.

·         Balancing shift work and cash drawers.

For more information please visit our website at www.tiogadowns.com or email your resume and cover letter to rtorr@tiogadowns.com


More Stories

Don't Miss

  • Sports Connection
    Copyright 2017 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
  • Work for Us!
    Copyright 2017 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
  • Career Connection
    Copyright 2017 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Trending Stories

Latest News

Video Center