Customer Care Specialist

Mirabito Energy Products

Customer Care Specialist

Mirabito Energy Products

 

Essential Functions:

  • Provide world class customer satisfaction handling all inquiries, complaints and questions timely and efficiently via phone, email and live chat.
  • Consistently communicate with customers in a positive, enthusiastic manner to build rapport, loyalty and exceed expectations.
  • Extraordinary sales talent capable of consistently achieving productivity standards and sales goals
  • Consistently practice and participate in suggestive selling, information gathering and have the ability to identify sales opportunities and overcome objections.
  • Persuasively recommend products and services to include but not limited to; price protection programs, service agreements, customer loyalty programs and automatic delivery.
  • Sales and Marketing strategy, techniques and tactics.Mirabito• Consistently conduct and implement 
  • Proactively manage territory and navigate any issues/problems that arise.
  • Must productively multitask and efficiently navigate industry specific software.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Must be able to remain in a stationary position 90% of the time.


Responsibilities:

  • Responsible for actively ensuring the retention of the organization’s customer base.
  • Interface with internal partners in billing, field services and operations to resolve problems, troubleshoot and facilitate solutions while establishing and maintaining positive business and customer relationships.
  • Deliver prepared sales scripts and/or proven method, in a confident tone, to persuade potential customers to purchase a product or service.
  • Routinely make outbound calls for the purpose of quality control, prospective sales canvasing and collections.
  • Demonstrate proficiency with regards to home heat products and pricing structures for fuel oil, propane, kerosene, gasoline and diesel fuels.
  • Process home heat orders for deliveries and independently schedule service calls and scheduled maintenance.
  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
  • Answers customer inquiries/communications as required.
  • Attend and participate regularly in staff meetings.
  • Provides activity/statistical summary reports to the Customer Care Manager as requested.
  • Demonstrate initiative by following up with customers in regards to products and services and reaching out to potential customers.
  • Be able to learn and become knowledgeable with budget reconciliation and Energy Assistance Programs.

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